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Frequently Asked Questions

Q. Can I use a different Hosting Service than the one OrangeSky Websites offers?
A. Yes, we also have the option to only design your website so you can host it somewhere else.

Q. Do I own my logo?
A. Logo design created for our customers is their property and can use them for any purpose they choose to.

Q. How can I use my final logo files?
A. We will supply you with a complete set of files for you to use as you need them. You will receive all the file formats for your project. You are free to supply your files to your printer, web designer, advertising agent, publications, directories, etc. so you can start your branding process right away.

Q. Does OrangeSky provide copy for my website?
A. We offer optional copywriting services at $149.95 per page. The customer is responsible for providing the content of their website and is also responsible for the legitimacy of the content, products, services, and statements on their website.

Q. How long will it take to receive my design samples?
A. Within 5 business days after we receive your payment.

Q. How do I pay for my designs?
A. You can use a variety of payment methods. Visa, MasterCard, AMEX, PayPal are accepted.

Q. What happens if I am not satisfied with the initial logo or website design samples?
A. Since we have a 100% satisfaction warranty, we will work with you to discuss your design and provide you with new options.

Q. How can I view my design samples and/or website design progress?
A. We will send you a URL by e-mail where you will review the progress of your project.

Q. Would it be possible to enhance or modify my current website?
A. Yes. We also do the redesign of existing websites. We will consult you on what is the best way to revamp your image and we walk you through the process.

Q. How do I place an order?
A. Once we have had the initial consultation, we will draft a proposal for your consideration. Once you approve the proposal, we will send you an electronic invoice that you can pay either online or we can take the payment over the phone. That is all you have to do. In 5 business days you will receive your first drafts of your new image.

Q. What happens once I place my design order?
A. You will receive your first designs within 5 days after placing your order. It is very important that you provide us with the most accurate information about your company so we can create something that will meet your expectations.

Q. I have an idea that I would like to protect, will OrangeSky Websites sign a non-disclosure agreement?
A. Yes, OrangeSky Websites recognizes the importance of confidentiality and the value of a great idea. We have no problem signing non-disclosure agreements to ensure your confidence in us.

Q. Who keeps the rights of the designs?
A. Everything OrangeSky Websites creates for you, belongs to you once it has been paid in full and the commitment has been fulfilled. When the design process has been finalized and paid for, the rights for the designs are yours to utilize any way you want. We do not hold any interest or residuals for the utilization of the logo or websites we create for you.

Q. How does the maintenance service works?
A. If you need monthly maintenance to your website we have a plan where you will receive updates to your website’s software, and file and database backup.

Q. How can I cancel my service?
A. All changes or cancellations have to be requested with at least 24 hours before the day of the next credit card charge by email. There are no refunds if you cancel your subscription on the day of charge and the withdraw has already been processed by our merchant account.

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